Resume (Technological)
Ian Knox
| Education: | ||
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1996 - 2000 East Carolina University Greenville, NC BFA Theatre, Professional Acting Track |
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| Work Experience: | ||
| July 2005-Present | University of IL at Chicago | Chicago, IL |
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SEVIS Immigration Technology Specialist - Office of International Svcs Responsible for: Hardware, software, and networking support for an office of 20 PCs. Web page design and web application programming written in PHP, Perl, ASP and ASP.Net and utilizing MySql, MSSQL, and MS access databases. Maintenance and support for Windows, OS X, and NetBSD servers. Creation and operation of data purity reports and testing. Work with other university campuses to help maintain and operate ATLAS; a reporting tool and multi-use suite for maintaining SEVIS compliance. Creation and operation of several campus wide data systems including the Electronic Employee Clarence system and the UICVote student government voting system. |
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| Sept 2002-July 2005 | University of IL at Chicago | Chicago, IL |
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Network Analyst/Web Development - Office of Publications/CAS Responsible for: Hardware, software and network support on Macs and PCs. Installation, maintenance and troubleshooting of network connectivity. Web design and programming in Perl, ASP, PHP and Java Script using a myriad of platforms including FreeBSD and using different databases including Access, MySQL and PostgreSQL. Interfaces with various UIC computing systems (Kronos, Banner, etc.). Creating and maintaining documentation for printing software (web and printed). Acted as a liaison to vendors and customers to resolve technical support issues. |
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| Jan 2001-May 2002 | EMJ America | Apex/Pittsboro, NC |
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Embedded Systems Support Technician/ Systems Administrator Responsible for: Second tier phone and laboratory support for 20+ product lines of embedded hardware and software. Creation of testing procedures for hardware and software especially to ensure compatibility. Implementation and maintenance of web based Helpdesk system. Upgrades, repairs and maintenance on 25 desktop computers (PC and Mac). Administration of internet connectivity and a frame relay line for the 25 workstations. Installation and some maintenance of a 30 extension PBX phone system. Taught weekly training sessions for sales reps to keep them up to date with the latest embedded technology learned from trade magazines, websites, trade shows and other sources. |
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| July 2000-Jan 2001 | University of NC at Chapel Hill | Chapel Hill, NC |
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Helpdesk/Support Technician Responsible for: First and second tier tech support for Human Resources Information System, a custom designed Citrix driven system for HR management. |
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| Computer Skills | ||
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Software: Proficient with: PHP, ASP, MySQL, MS SQL, CSS (1 and 2), MS Access, Dreamweaver, Photoshop, MS Office, Eudora, Outlook, Apache, IIS, MS Commerce Server 2002, MS Content Management System, UIC ipay, Avanti Graphic Arts Management System, RT Hardware: Able to repair/build most PC and many Mac machines. Able to troubleshoot and support most network hubs, routers, switches and printers including high speed/long range wireless connections and wide format printers. Networking: Familiar with LAN, TCP/IP, Win NT/2k, and Appletalk networks. |
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| Interests and Activities: | ||
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Web page design, Running, Acting, Billiards, Cooking, Writing, Hockey.
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| References: | ||
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Availible Upon Request.
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